Intercom's Fin AI agent went from $1M to $100M+ ARR on one pricing move: $0.99 per resolved ticket. Not per seat, not per month. Per outcome. Fin now handles 80%+ of Intercom's customer support…

A deep dive into the data engineering, automation, and machine learning powering next-generation marketing measurement platforms—covering scalable data workflows, experiment automation, and the technical challenges of building a true system of record for marketing analytics.